FAQ
Questions buyers ask before they enquire.
These answers cover how we work and how to reach us. Anything that depends on the specific item — quantity, lead time, sampling, certification — is confirmed individually in the quotation.
Common questions
Select a question to read the answer.
How do I request a quotation?
Send your requirement through the enquiry form on the Contact or Request a Quote page. If you prefer email, write to [email protected]. We reply with the specification, options and commercial terms we can confirm for that item.
What should I include in an enquiry?
A product name, a reference item or a photograph is enough to start. If you have them, add the target quantity, destination market, material or steel grade, dimensions or capacity, finish, and any branding or packing requirements. Send only the details you already have.
Which product lines do you supply?
Cookware, kitchenware, kettles and drinkware, electric appliances, home storage and bathroom hardware — stainless steel kitchen and home products. If your item is not listed, describe it and we will tell you whether it is something we can supply.
Can you produce under our own brand?
Yes. OEM and ODM enquiries are welcome: either a product built to your specification, or a product we already source adapted to your requirements. Feasibility, tooling requirements and minimum quantity are confirmed in writing before you commit to anything.
What is your minimum order quantity?
It depends on the item, the material and the level of customisation, so we do not publish a single figure. The applicable minimum order quantity is stated in the quotation for the product you enquire about.
What are your lead times?
Lead time depends on the item, the order quantity and current production scheduling. It is quoted per order and confirmed in writing before production starts, rather than promised on a web page.
Can we order samples?
Sampling is discussed per item. Whether a sample is available, how long it takes and what it costs are all stated in the quotation for that product.
Do you provide certifications and test reports?
Documentation is handled per item and per destination market, because requirements differ between products and countries. Tell us the product and the market and we will confirm which test reports and certification documents are available. We share only the documents we actually hold — nothing on this site should be read as a certification claim for an unconfirmed product.
How do we get in touch?
Use the enquiry form on the Contact or Request a Quote page, or email [email protected] directly. If your enquiry is about a specific product, including the product name helps us route it correctly.
Still not answered?
Send the question with the product you are sourcing and the market it is going to. With those two details we can usually answer precisely rather than generally.
Send your question with the product.
Tell us the item and the destination market and we will answer specifically.